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Hotel and Venue Mystery Shopping

We are delighted to work in partnership with our Hotel and Venue Mystery Shopping partner – Sandown Effective Sales Solutions.

A true test of your services is to see them from the customers view. How do your team handle enquiries for meetings, conferences, events, social gatherings and weddings? Has that last training investment paid off? Let us do the research so you can be confident that your service is right from the customer’s point of view.

Lindsey Sanders and Lynn Downing offer over 30 years front line in-house, regional, national & global sales and support in the hotel & hospitality industry. Both have sales & operational roles with Forte, Compass & Granada.

Sandown and Paje work together to provide sales evaluations via a Mystery Shop process which will highlight development areas in performance. We synchronize training from the results to achieve Sales Excellence.

We regularly conduct mystery shop telephone calls, e-mails, site visits, managing programs for hotels, groups, venues & related businesses to evaluate the customer journey, monitor performance, benchmark competitors, to ensure standards are achieved and maintained, KPI’s are measured and sales conversion is maximised at all times and across all key areas.

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Give Paje a call to discuss how we can help your organisation to shine on  07776 307167 or email mandy.jennings@paje-uk.com


Paje Events
Paje Events