The Paje Team

The Paje team offer a vast experience in the hospitality industry, gained from major international and UK hotel and venue groups. All highly skilled in sales, event management, venue finding and commercial aspects.
Mandy Jennings

Mandy Jennings

Managing Director
Mandy is described by her clients and colleagues as one of the most dynamic and motivating individuals in the hotel industry. Mandy’s passion and enthusiasm for hotels and venues is unsurpassed.
Nicola Jenkinson

Nicola Jenkinson

Senior Business Development Manager
Nicola Jenkinson has worked with Paje since the company was formed and truly shares Mandy's passion and enthusiasm for the industry. Nicky has completed many and varied sales projects with great success.
Michelle Boyt

Michelle Boyt

Membership & Event Management Manager
Michelle brings a diverse range of skills to the team encompassing all aspects of venue & event management, international hotel sales and corporate hospitality through to more recent specific membership services experience.
Joanne Da Silva

Joanne Da Silva

Business Development Manager
Joanne has a flair for assisting clients to increase sales through individually targeted projects whilst promoting the growth of the organisation as a whole.
Lucy Fuller

Lucy Fuller

Learning and Development Accounts Manager
An experienced hospitality professional with vast experience in hotel sales, from Key Account Management, Sales Team Management to Head of Sales Development. Supporting businesses to maximise the talents of their teams to achieve their business aims.

Our business partners

What makes Paje truly special is the extended team of exceptional professionals that we work with to deliver expertise across operational and commercial disciplines for the hotel and venue sector.  

Digital Marketing and Revenue Partners

Jim Cockell

Jim Cockell

Associate Specialist
Pricing and Revenue Management Specialist

EXPERIENCE

Over 15 years working with Revenue Management, Pricing and Technology within the hospitality and travel industries. Including Principal Hayley, IHG, DeVere & National Express Group.

CORE SKILLS

  • Price structure, analysis and competitive evaluation
  • Market feasibility analysis, business planning and investment proposals
  • Integrating technology to enable commercial advantage through revenue management
  • Coaching, training and mentoring revenue management culture

ADDITIONAL SKILLS

  • Experienced project manager
  • Support for hotel and restaurant acquisition
  • Branding, concept and website design

QUALIFICATIONS

  • BSc in Hotel Management & Catering Management
  • Experienced Conference Speaker
Janet Bebb

Janet Bebb

Associate Specialist
Specialist in social media lead generation

EXPERIENCE

Delivering social media training on LinkedIn, Twitter, Facebook, Google+ & Pinterest to in-house groups including Menzies Hotels and open groups. 121 support, social media reviews, content direction & social media content management. Over 10 years in customer service training, skills, change management & business support.

CORE SKILLS

  • Social media marketing for business
  • Live & interactive social media practical presentations
  • Business stakeholder management, change facilitation
  • Coaching, mentoring & experiential delivery

ADDITIONAL SKILLS

  • Outbound marketing, branding & website development
  • Communications, relationship & rapport building
  • Multi site support, 121 consultancy, social media reviews

QUALIFICATIONS

  • Coaching & Mentoring in Management, Prince 2 Practitioner, Behavioural Style Practitioner
Christine Page

Christine Page

Associate Specialist
Marketing Consultant, Business Strategist, PR and Trainer

EXPERIENCE

Over 30 years’ experience in sales, marketing, and PR within the hospitality sector. Predominantly working for independent four and five star properties and academic venues, Christine brings a practical approach to sales, marketing and PR to boost your commercial business.

CORE SKILLS

  • Marketing Strategy
  • Strategic sales and marketing business plans
  • Revenue budgets and marketing spend
  • PR and Media Management
  • Digital marketing including website design, build, maintenance, email marketing
  • Marketing collateral, copy writing and design
  • Brand conception and development
  • Marketing courses training, event speaker

QUALIFICATIONS

  • BA Hotel and Catering Management
  • Business coach and mentor

Sales and Business Development Partners

James Lee

James Lee

Associate Specialist
Sales and business development, leadership and coaching

EXPERIENCE

Over 25 years of hospitality experience with hotels and venues across the industry. Qualified and experienced trainer, coach and consultant that has worked with hospitality organisations. A senior manager and director for over 15 years, specialising in developing sales teams, business development and leadership. James works with Paje Consultancy on the Learning and Development Academy and bespoke training projects.

CORE SKILLS

  • Sales performance and sales management
  • Business development strategy and core business development skills
  • Account development, negotiation, presentation skills, time management and personal productivity
  • Coaching, training and mentoring sales and leadership culture
  • All aspects of communication and interpersonal skills
  • Developing customer service culture and delivery

ADDITIONAL SKILLS

  • Experienced industry and conference presenter and speaker
  • Interim sales support and sales consultancy
  • Design and delivery of bespoke training programmes

QUALIFICATIONS

  • Certificate in Training Practice with the Chartered Institute of Personnel & Develop
  • Fellow of the Institute of Sales & Marketing Management

 

Rachael Bartlett

Rachael Bartlett

Associate Specialist
Associate Specialist - Experienced in Sales and Business Development

EXPERIENCE

Sales, marketing, and business development professional for 24 years, driving business expansion through strategic sales initiatives to deliver revenue growth, market share and market penetration. Driving unprecedented revenue and profitability gains within the higher education and hotel/conference industry.  Rachael works for Paje Consultancy as the Sales and Membership Director for Academic Venue Solutions.

CORE SKILLS

  •        Planned and implemented sales, marketing, and business initiatives to support corporate objectives.
  •        Sales management, leadership, people development and influencing skills.
  •        Relationship management, team building, and general business acumen;
  •       Influencing strategies outside immediate environment (HE sector)
  •       Mentoring for direct reports and volunteering for mentoring projects outside of my network

ADDITIONAL SKILLS

  •       Sales support, Sales Consultancy, Health checks
Melanie Cash

Melanie Cash

Associate Specialist
Training and development – Proactive and Event Sales

EXPERIENCE

Melanie Cash has worked in the tourism and hospitality industry for 25 years. She brings a wealth of experience having lead teams in a variety of sales and marketing and training roles at Marriott, Hilton, Rocco Forte, The Grove, The Belfry and Macdonald Hotels.

CORE SKILLS

  • Strategic assessment of sales and marketing functions and effectiveness
  • Business restructure and team development
  • Design and delivery of core sales & leadership training programmes
  • On site and field based coaching and development of individuals

ADDITIONAL SKILLS

  • Event Sales
  • Key Account Management
  • Marketing & PR
  • Systems: CRM, M&E, RFP
Judi Oliver

Judi Oliver

Associate Specialist
Hotel Industry Sales & Marketing Specialist

EXPERIENCE

Formerly Director of National Accounts, heading up the central sales team at Sodexo Prestige, Judi has over 25 years experience in the hospitality and events industry. Starting her career in hotels (Virgin Hotels, Hilton, Macdonald, Whitbread and QMH) she then moved in to recruitment to perfect her telesales skills and after missing the excitement of the industry moved back, first to organise events at Barclays and then to head up the Conference and Incentive team at VRG. Since Sodexo Judi has had experience selling (and consulting) within leading high end caterers, event production agencies, hotels and venues including Silverstone, AJ Bell and Murrayfield, as well as some of the most prestigious hospitality events in the calendar. Judi has a professional and structured approach to all her projects and really enjoys motivating teams to hit their targets.

CORE SKILLS

  • Pro-Active Sales and Strategic Account Management
  • Sales Health Check
  • Writing Sales and Marketing Plans
  • Target and report setting
  • Restructure and recruiting the right team
  • Coaching and Mentoring

ADDITIONAL SKILLS

  • Exhibition Representation
  • Interim Support
  • Writing Standards of procedure
Leigh Cowlishaw

Leigh Cowlishaw

Associate Specialist
Meetings and Accommodation Industry Leadership

EXPERIENCE

Leigh Cowlishaw is an experienced leader in the meetings and accommodation arenas providing specialism in SMM, on line distribution strategies, as well a focus on proposition, strategy and industry disruption. Prior to these roles; Leigh held the position at Capita Travel and Events for six years as Director of Proposition - Accommodation and Meetings.
Appointed in 2016 to the HBAA Chair of the Association, in which Leigh sits on the board today and champions Mental Health awareness for the association and across the industry. Past chair of GTMC Steering Group for Meetings, Conferences and Events. Steering Group Board member of the Meetings Show and CHS.

CORE SKILLS

  • Strategic Meetings Management
  • Travel Procurement
  • Preferred relationship management
  • Travel Policy
  • Meetings and Events
  • Hotel/Venue relationships
  • Agency relationships
  • Driving value through two way relationships
  • Mental Health and Wellbeing

ADDITIONAL SKILLS

  • Project Management
  • Strategy
  • Keynote speaker
  • Coaching & Mentoring 

QUALIFICATIONS

  • Degree in Experience from the University of Life

 

Gavin Percy

Gavin Percy

Associate Specialist
Associate Specialist - Business Development Strategist

EXPERIENCE

Gavin Percy is a Business Development Strategist specialising in assessing and improving sales performance and sales processes to positively impact revenue - often through training, coaching and mentoring of the sales team.
For the last six years has been running his own Sales, Marketing and Training Consultancy for the Hospitality Industry - Winning Edges. Gavin became a qualified Mental Health First Aid Trainer in 2018 and now operates a specialist company delivering training and consultancy in Mental Health and Wellbeing called Balancing Edges.

Gavin brings nearly 40 years of hospitality and sales experience with an engaging style and informed research and experience to deliver quality training.

CORE SKILLS

  • Training
  • Coaching
  • Mentoring
  • Business Development
  • Meetings & Events
  • Sales & Marketing
  • Sales and Marketing planning
  • Process improvement
  • Mental Health and Wellbeing

ADDITIONAL SKILLS

  • Strategy
  • Vision, Mission and Values
  • Leadership

QUALIFICATIONS

  • Qualified Mental Health First Aid Trainer
  • MBA (Univ of Leicester)
  • BA in Hotel Management (Univ of Strathclyde)
Mia Butler

Mia Butler

Associate Specialist
Meetings and Events Sales Specialist. Expert in video messages

EXPERIENCE

Mia Butler believes ‘vanilla’ is not an option. Creator of Pistachio View and Director of Like a Boss Consulting, Mia is an entrepreneur, business consultant, thought leader, facilitator and EventProf. Recognised for her commitment to sales, with 25 years’ experience on the sales frontline, Mia knows how to create a winning edge. Driven, and encouraging sales professionals to ‘show up’ and do more, Mia is creating change with Pistachio View making personalised video a part of everyday sales. Consultant to the industry, Mia is often called upon to help facilitate learning and panel discussions and can be regularly found supporting key industry events.

CORE SKILLS

  • Sales performance & sales management
  • Personalisation strategy
  • Business development strategy & skills
  • Key Account Management
  • Coaching, mentoring & training sales
  • Time management & improving productivity
  • Meetings & Events

ADDITIONAL SKILLS

  • Experienced industry & conference moderator, presenter & speaker
  • Using video in sales
  • Design & deliver bespoke training course
  • Agency relationships
  • LinkedIn social selling strategy
Ivor Turner

Ivor Turner

Associate Specialist
Strategic leader and operations specialist

EXPERIENCE

I am a creative professional with over 25 years of repeated success guiding strategic business development plans, and directing operations resulting in increased business revenue and growth of the portfolio. I am highly skilled in analysing the effectiveness of operations in alignment to the business objectives, formulating and implementing standard practices and ensuring planned targets are achieved within set budget and time.

I’m a passionate team player with a collaborative leadership style and bring with me years of operations, and management expertise and excellence, working for recognised brands including Lensbury Limited, Forte Hotels, Choice Hotels International, Acorn Management Group Limited and others.  I have the talent for launching programmes related to training and team development, and P&L accountability.

CORE SKILLS

  • First class strategic and analytical abilities to manage business and financial operations including business planning, estimating and preparing annual budgets and to align with long-term and short-term objectives.
  • Expertise to design and implement new and updated sales actions, service improvement initiatives and to enhance overall efficiency resulting in increased bottom-line returns.
  • Dedication to devise sales and marketing processes to boost sales implementing change management through the teams to deliver goals and objectives.
  • Highly organised with passion to design and implement various processes enabling the business to grow, in addition to conducting research and finding new markets.
  • Expert communicator, presenter, and collaborator; able to forge solid relationships with strategic partners and build consensus across multiple organisational levels.
  • Design and implement management change across businesses.

ADDITIONAL SKILLS

  • Directorship of two associations and Treasurer of one
  • Mentoring of businesses
  • Qualified trainer, sales and negotiator
  • In-depth knowledge of H&S
Lindsay Sanders

Lindsay Sanders

Associate Specialist
Sales Support, Sales Service Evaluations & Lead Generation.

EXPERIENCE

Over 30 years front line in-house, regional, national and global sales and support in the hotel and hospitality industry. Sales & operational roles with Forte, Compass & Granada. Co-Founder & MD of Sandown Effective Sales Solutions a flexible resource you can call on at crucial times offering Sales Solutions for hotels, groups & related businesses who require support to ensure their sales team are effective.

CORE SKILLS

  • Sales Process, Project & Sales Team Management
  • Analysis and problem solving
  • Strategy - Management
  • Customer Service

ADDITIONAL SKILLS

  • Training 1 2 1 Coaching and Group Training
  • Helping businesses to optimise their sales through measurement of sales performance and support with Lead Generation
Vineeth Purushothaman

Vineeth Purushothaman

Associate Specialist
Global Sales Strategy, CRM, Sales Efficiency, Online Distribution.

EXPERIENCE

Vineeth Purushothaman has an extensive background in sales, marketing & online distribution for independent and chain hotels worldwide. In a previous corporate role as Director of Global Sales Development for Le Meridien, he was responsible for standardising sales processes and systems for the chain worldwide.

Since 2006, Vineeth has consulted for leading hotel brands like Orient Express, Nikko, Concorde, Lux and Principal Hayley in the areas of sales management & CRM. He is the founder of White Sky Hospitality - provider of a specialist service for independent hotels to manage & maximise revenues through all online distribution channels.

In early 2014, Vineeth took one of his start-up ventures in India to market with the sale of Boutique Hotel Marketing Services to Peppermint Hotels.

Helen Cuddy

Helen Cuddy

Associate Specialist
Sales and Account Management Specialist for MICE

EXPERIENCE

Helen has had a long career in Business and Sales and launched into the MICE Industry over 10 years ago working originally in Agencies including Zibrant and Ashfield Meetings and Events and moved to Venues to see the contrasts within the Venue environment and lead a pro-active team at Imago Venues. The niche position to have an overview of both worlds and her strong background in Business with both Local Government and Corporates, gives Helen a unique perspective of the MICE Industry and allows an opportunity for Change and Innovation.

CORE SKILLS

  • Pro-Active Sales and Account Management
  • Business Strategy
  • Training and Facilitation
  • Business Health Check

ADDITIONAL SKILLS

  • Conference Agency Market Knowledge and guidance for venues to work in partnership
  • Sales and Agency Team Coaching
  • Motivator and Sales Culture
  • Finding Your Story
Jade Humphrey

Jade Humphrey

Associate Specialist
Sales Process Improvement, Account Management & Training

EXPERIENCE

Jade Humphrey has over 20 years experience working within the Hospitality Industry from Hotel Operations, Agency Start up, Account Management, Business Development and Team Management. Jade has worked for Agencies, Independent Hotels, National and Global Brands including Senior roles with Hilton Worldwide, IHG, Choice Hotels and De Vere Group.

CORE SKILLS

  • An "Outside-In" perspective of your business
  • Strategic review of your sales processes
  • Driving Revenue via proactive sales approach and in-depth Key Account Management
  • Sales Professional / Team Development

ADDITIONAL SKILLS

  • Sales Training across sales & operational departments
  • Recruitment
  • MICE Sales
  • Project Delivery

QUALIFICATIONS

  • BA (Hons) Hospitality Management 2:1
Gillian Venning

Gillian Venning

Associate Specialist
Hotel Industry Sales & Marketing Specialist

EXPERIENCE

Gillian has spent many years working at a senior level in major chains, such as Marriott, Thistle, Shire Hotels as well as Iconic hotels such as Celtic Manor, St. Pierre Park Guernsey, The Grand Jersey, to mention but a few. For the last five years she has worked with the Coniston Hotel, Country Estate and Spa to develop their sales and marketing.

Gillian is an experienced hotel sales and marketing professional - versatile, energetic, creative and commercially minded, embracing all aspects of SEO and traditional PR. As an excellent all-rounder, she is able to support the operational goals of a hotel with sound practical advice, support and leadership. She identifies unique opportunities through packaging across all key corporate and leisure segments. She has, and continues to build excellent customer and colleague relationships to maximise all opportunities for the business.

CORE SKILLS

  • Maximise sales through understanding revenue strategies and market segments very well.
  • Strategic assessment of sales and marketing functions and effectiveness
  • Leisure sales and marketing – packages, online distribution, incentives
  • Business restructure and team development
  • On site and field based coaching and development of individuals

ADDITIONAL SKILLS

  • Event Sales
  • Key Account Management
  • Marketing & PR
  • Systems: CRM, M&E, RFP
Mark Fuller

Mark Fuller

Associate Specialist
Hotel Operations and Management Specialist

EXPERIENCE

Mark Fuller is a seven time hotel general manager through his 20 year career with Forte, Moat House and De Vere Hotel Groups.    His career includes being involved in the design, build and opening of two brand new hotels, running large meeting and event hotels as well as hands on experience running his own hotel business.

An experienced, entrepreneurial hotel operator, his particular skills lie in identifying market opportunities, product re-positioning and implementing new products and services.  Mark is able to share his experience and knowledge through coaching and mentoring business leaders and managers, assisting them to fulfil their own and their business potential.

Jo Kenny

Jo Kenny

Associate Specialist
Sales team development, MICE specialist

EXPERIENCE

Over 30 years, Jo has worked in operations, front line sales and leadership roles for brands such as Millennium and Copthorne Hotels, Travelodge, IHG, De Vere & Village Hotels and Lime Venue Portfolio. As the founder of Curve Sales Solutions, Jo supports hotels and venues driving top-line revenues through bespoke and measured training, people development plans and sales activities. Jo has a passion for seeing teams succeed and believes that to stand out from the crowd keeping the 'saw sharp' is crucial.

CORE SKILLS

  • Sales process review, creating proactive sales cultures
  • Proactive and reactive sales training
  • Online training, group training, coaching and mentoring

ADDITIONAL SKILLS

  • Customer experience benchmarking
  • Sales office health checks
  • MICE sales
  • Projects
  • Recruitment and onboarding

ACCOLADES

  • MIA List 2019
  • C&IT MICE Sales Team of the Year 2018
  • Award in Education and Training
  • BA (Hons) Hotel Business Management 2:1