Team Management and Coaching to Get Back on Track


Following the re-opening of your business, it will be essential to get all your team members back on track, optimising their performance and delivering the highest customer service and standards to your guests.  This workshop would be beneficial either as a refresher to more experienced managers and/or an introduction to those more recently taking on a management role.

Format:     2 x 1.5 hour web classes on Tuesday 28th & Thursday 30th July from 9.30-11.00am


To support Managers, Supervisors and Team Leaders in how they manage performance, carry out effective coaching sessions and be confident in how to deliver feedback, understanding how to motivate different individuals and be able to employ these practices successfully back in the workplace.

Target Audience

Managers, Supervisors and Team Leaders who are either currently managing individuals or are moving into a new role where they will be managing people.

Content – Web Class

  • Performance Management
    • Getting ready to welcome back our teams
    • Reinforcing our performance standards to ensure customer satisfaction
    • Managing performance issues and giving corrective feedback
  • Coaching and Giving Feedback
    • Positive communications and getting the best out of everyone
    • The GROW coaching model
    • Giving positive feedback
  • Motivation
    • How best can we motivate the individuals in our teams?

Learning Outcomes

Develops confidence how to improve performance management, recognising when there are performance gaps in team members, how to follow the GROW coaching model to effectively coach, give feedback to colleagues and understand how to successfully motivate the different individuals in the team.

Business Benefits

Research carried out by the organisation Great Place to Work confirms that times of crisis can provide some of the most important opportunities to deepen trust and commitment with employees in ways that not only ensure greater well-being for employees, but also position greater business success when the crisis is over.

In times of crisis, it is essential to not lose sight of your human side or your company’s cultural values. Instead, channel them into positive strategies and actions that will protect your employees’ well-being and improve your workplace culture over the long term.

Our Trainer

Melanie Cash has over 20 years’ experience in the hotel and hospitality industry, working for international brands including Marriott International and Hilton Hotels. Holding senior positions across sales, marketing and training departments she had the perfect platform from which to launch her own consultancy and training business in 2004. Melanie and her team of associates have successfully delivered a range of training and consultancy services across many independent venues and established brands.

Terms and Conditions

Course fees invoiced in advance directly to delegates and payable within 30 days from date of invoice or immediately if within 14 days of the course.

Cancellation by an Attendee

  • Up to 14 days prior to the course – you can cancel your place on the course and your prepaid fees can be transferred to another course.
  • Less than 14 days prior to the course – no refund, no transfer of fees to another course.

Cancellation of a Course

Unfortunately, there are times when it is necessary for us to cancel a course. We may do this up to 14 days in advance of the course, if delegate numbers are not sufficient.

If we cancel a course, we can transfer you to another course of your choice or refund you the course fee.

If you have any queries regarding the course, would like to book, or if you wish to discuss our multiple delegate packages, please contact us on 07402 30 85 64 or [email protected]

The event is finished.


28 Jul 2020


9:30 am - 11:00 pm


£55 +VAT

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