How to Get Excellent Results from Research and Telesales


Two things are guaranteed in the hospitality sector, you will win business and you will lose business. In a very competitive environment sales people need to be one step ahead in almost every area. To help them achieve this they need to have a healthy pipeline, which means a balanced approach to their activity. They need to mix up their activity to ensure that they are doing enough research to generate meaningful leads, which they can then qualify, inspire and with the right approach and skill, turn into new customers. How much research has your team done in the last 3 months and how proactive are they at sourcing and qualifying your future customers?

Target Audience

Sales Executives, Sales Managers, Conference Sales Teams and Researchers


This programme has been designed to re-motivate and re-focus your sales team on the important business of generating new customers using a range of sources and skills:

  • Getting past the Gatekeepers
  • Planning & Setting Targets for your Research and Telesales Days
  • Prioritise the Hot Leads
  • Importance of Follow Up
  • Top Tips and Action Plans


Mandy Jennings – Paje Consultancy & Sales Director of Venues of Excellence

Nicola Jenkinson – Paje Consultancy & Business Development Manager at Venues of Excellence

Mandy Jennings Experience: Mandy has vast experience in hotels and venues and has managed many high performance teams. Her energy and drive are matched by her absolute professionalism – and it is no surprise that her work experience encompassing over 25 years, includes senior/director level sales positions with Thistle, Forte, Le Meridien and Marriott Hotels plus experience and reputation as Sales Director for the De Vere Group and Principal Hayley Hotels & Venues. As well as running her own consulting and training company she is the Sales Director for Venues of Excellence.

Nicola Jenkinson Experience: Nicky has worked with Paje since the company was formed and has completed many and varied sales projects with great success. Nicky previously worked in senior sales roles for Principal Hotels, Handpicked Hotels, Arcadian and Forte Heritage. She was Head of Sales Development for De Vere Hotels. Nicky is very tenacious and knows exactly how to get through to the right contacts – she is a force to be reckoned with and will sharing her top tips for successful sales research and telesales.

Terms and Conditions

Cancellation by an Attendee

  • Up to 4 weeks prior to the course – you can cancel your place on the course and your prepaid fees can be transferred to another course.
  • Less than 4 weeks prior to the course – no refund, no transfer of fees to another course.

Cancellation of a Course

Unfortunately, there are times when it is necessary for us to cancel a course. We may do this up to four weeks in advance of the course, if delegate numbers are not sufficient.

If we cancel a course, we can transfer you to another course of your choice or refund you the course fee.

Please do not make non-refundable reservations for accommodation or travel to a course in advance of four weeks of the course date.

If you have an queries regarding the course or if you wish to discuss our multiple delegate packages, please contact us on 07402 30 85 64 or [email protected]

The event is finished.


05 Dec 2019


9:00 am - 4:30 pm

More Info

Read More


College Court
Knighton Road, Leicester, LE2 3UF
Read More