Sales Office Excellence

Overview

Trainer led virtual course focused on Conference and Event Sales Office enquiry handling best practice working to the latest industry standards and BDRC benchmarking criteria.  Developed and delivered by award-winning enquiry handling excellence trainers with many years of sales and conference office experience.

Run over 4 weeks, 2-hour interactive trainer led virtual workshops each week plus assessments and 1-1’s to ensure delegates hit the industry standards​.  Certification upon completion.

Target Audience

Suitable for team members handling conferences, events, reservation calls and enquiries, including those working on reception or front desk who are responsible for taking enquiries.

Content

1. 1. 1. UNDERSTANDING YOUR CUSTOMERS​
      2. ENQUIRY QUALIFICATION ​TECHNIQUES
      3. CHECKING AVAILABILITY ​AND PRICING
      4. PROPOSING YOUR VENUE​ TO WIN BUSINESS
      5. CONVERSION TACTICS ​
      6. SALES LEADS AND REFERRALS
      7. BOOKING MANAGEMENT ​
      8. EVENT COORDINATION​
      9. FOLLOW UP

Cost:  £315.00 + VAT per delegate for the complete course