Our Learning & Development Topics
Our Learning and Development team are specialists in the meetings, conference, training, and events industry. As specialists, we can provide you with training that is specifically designed for the needs and challenges of venues and hotels.
Browse our course topics below, contact us to find out about bespoke courses or view our Learning & Development Academy calendar for dates and to book.
Focused Conference and Event Sales Office enquiry handling best practice developed and delivered by award winning trainers
Read MoreMaster your understanding of the competitor landscape to sell your business more effectively
Read MoreProvide clients with high quality ways to visit and engage with venues, helping them to understand the opportunities available to them when using our spaces
Read MoreLearn how to build trust, be open and transparent as a business and become more proactive in sourcing new business and building relationships with prospects and customers
Read MoreFully understand your client’s needs and expectations to allow you to build a solid plan to manage client relationships for the long term. Increase conversion levels, encourage repeat custom and client retention
Read MoreFocused on core management techniques and practices for both newly appointed and existing managers who want to improve their effectiveness as a manager
Read MoreLearn the art of communication excellence, body language signs, nuances and facial expressions that go beyond the words. Use reactions and responses to negotiate and win
Read MoreDevelop professional and effective interactions with customers, visitors, guests; to maximise engagement; improve the experience and increase the intention to return
Read More