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Sales Office Excellence

Focused Conference and Event Sales Office enquiry handling best practice

Rev Up Your Research & Telesales

How to find new business opportunities

WOW Appointments

Positive & professional customer appointments that result in sales

Site Inspections

Provide clients with high quality ways to experience and engage with your venue

Account Management for Conference & Events

Increase conversion levels, encourage repeat custom and client retention

Competitor Analysis

Master your understanding of the competitor landscape to sell your business more effectively

Creating Connections with LinkedIn

Source new business and build relationships with prospects and customers

Excellent Customer Service

Develop professional and effective interactions to maximise engagement

Agency Sales Excellence

Foundation in sales enquiry handling best practice

Leadership and Management

Core management techniques and practices for both newly appointed and existing managers

Revenue & Diary Management Principles

Revenue Management knowledge and understanding for sales office team members

Understanding and influencing your team's performance

An introduction to the four types of human behaviour

Sales Rapport, Upselling and Cross Selling

“1% more”

Motivating yourself and others

"Be on a 10" - Inspiring Motivational Techniques

Customer Experience

“Go ahead and make my day!”

Customer Satisfaction and Service Recovery

“The angry wasp”

Transformational Training & Development Plans

Identify skills gaps, demystify training language and create an engaging training plan

Body Language for Sales & Negotiations

The art of communication excellence

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To view course dates and book your place